Message from the Vice President of Customer Care 

At Bright House Networks, we're here for you. Our Customer Care professionals are trained to assist you with all aspects of your Bright House Networks service and they are available 24 hours a day, 7 days a week. However, from time to time, unusual circumstances may cause an issue to remain unresolved. In those instances, please email the office of the Vice President of Customer Care and a member of the Customer Care team will contact you within two business days to help resolve your issue.