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FAQs on Making Payments using Bright House Networks Online Account Manager
- Now that I'm registered, how do I make a payment? What payment methods are accepted?
- How do I change my payment method? How do I switch to or from recurring payments?
- I've already signed up for EASYpay via my statement. Do I need to sign up again online?
- How far in advance do I need to make a one-time payment?
- When are recurring payments deducted from my bank or credit card account?
- Can I make a payment different from the balance due on my statement?
- How can I confirm that my payment has been made?
- When will I see any credit requests placed on my account?
- I overpaid my bill this month, what should I do?
- My account is closed, when can I expect a refund?
- How do prorated charges work?
- My bank routing number was declined, what should I do?
- Now that I'm registered, how do I make a payment? What payment methods are accepted?
Once you have your user name and password, login to make a one-time payment or set up recurring payments. If you wish to pay by an EASYpay payment method, your bank account or credit card will be debited each month on the payment due date, until a request is made by you to discontinue.
- On the Account Summary page, click the Change button.
- Click Electronic Funds Transfer if you wish to use your bank account for recurring payments, or click Show All Methods if you wish to make recurring payments on a credit card.
- Click Continue. The Terms and Conditions are displayed for your review.
- After reading the Terms and Conditions, click I Accept These Terms.
- Click Continue and enter the requested information for the payment method you selected.
For a one-time payment, click on the Pay Now button and enter your information.
- Click Electronic Funds Transfer if you wish to use your bank account for your payment or click on Show All Methods to make a one-time payment with your credit card.
- Click Continue and fill in the form with your information.
- Click Continue to complete your payment.
What payment methods are accepted?
- Checking Account
- Savings Account
- Credit Card (Visa, Mastercard or American Express)
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- How do I change my payment method? How do I switch to or from recurring payments?
Set up an EASYpay recurring payment: If you wish to pay by an EASYpay payment method, your bank account or credit card will be debited each month on the payment due date, until a request is made by you to discontinue.
- On the Account Summary page, click the Change button.
- Click Electronic Funds Transfer if you wish to use your bank account for recurring payments, or click Show All Methods if you wish to make recurring payments on a credit card.
- Click Continue. The Terms and Conditions are displayed for your review.
- After reading the Terms and Conditions, click I Accept These Terms.
- Click Continue and enter the requested information for the payment method you selected.
For a one-time payment, click on the Pay Now button and enter your information.
- Click Electronic Funds Transfer if you wish to use your bank account for your payment or click on Show All Methods to make a one-time payment with your credit card.
- Click Continue and fill in the form with your information.
- Click Continue to complete your payment.
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- I've already signed up for EASYpay via my statement. Do I need to sign up again online?
No, unless you notify us differently. To do so, call Customer Care at 1-866-309-EASY (3279) or you can change your payment method or switch from recurring to one-time payments via your Online Account Manager. See question #1 for details.
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- How far in advance do I need to make a one-time payment?
We suggest you make a one-time payment (non-recurring) at least four to five business days before the actual payment due date.
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- When are recurring payments deducted from my bank or credit card account?
The funds for the payment are debited from your account on the payment due date. Keep in mind that you should always have funds available to cover the payment on that date.
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- Can I make a payment different from the balance due on my statement?
Yes. Just click the second Pay Now button (under Current Statement) on your Account Summary page, type in the amount you wish to pay instead of your regular monthly payment amount and follow the directions.
Note: If you've already signed up for a recurring payment method, the total amount of your monthly statement will be paid automatically, and you cannot change this amount. If you have selected a recurring payment method and wish to pay an amount other than the total amount due, you'll have to change your payment method to Non-Recurring (Month to Month).
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- How can I confirm that my payment has been made?
After the payment date, check the status of the payment by looking on the "Account Summary" page.
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- When will I see any credit requests placed on my account?
If you have recently received a credit on your account, please allow up to 1 full billing cycle for the credit to appear on your statement. Reimbursements for closed accounts are normally processed 4-6 weeks after the date of disconnect and/or return of all equipment minus any past due balance.
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- I overpaid my bill this month, what should I do?
When an overpayment is made on an account, the excess amount will be automatically applied to the following month's statement. If a refund is required and the payment was submitted using a credit card, we may be able to cancel the payment. This process generally takes 4 to 7 business days. If the payment was submitted using a bank account, a refund check would be issued within 30 days. Please keep in mind that refunds may not be approved if the account has a past due balance.
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- My account is closed, when can I expect a refund?
Reimbursements for closed accounts are usually processed 4-6 weeks after the date of disconnect and/or return of all equipment minus any past due balance.
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- How do prorated charges work?
If you recently upgraded your service, there are one-time prorated (partial month) charges for the added services on your current statement. The charges take effect starting with the date your service change occurred.
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- My bank routing number was declined, what should I do?
If our website rejected your 9-digit bank routing number, please send an email to an eCare Specialist with your Financial Institution’s name as well as the 9-digit routing number. For security reasons, please do not email your Bank account number, only the routing number. Once we have updated your information, you will have the capability to use that account for EFT payments.
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