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Bright House Networks
Battery Replacement
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Battery Replacement FAQs


  1. Please call us at 1-888-275-5887 and you will be provided instructions for your specific battery.

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  2. Where can I order a phone modem backup-battery replacement?

    To order a phone modem backup-battery replacement, please call us at 1-888-275-5887.

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  3. After twelve months of Home Phone service, customers are responsible for the phone modem backup battery replacement. If your backup battery stops working within the first twelve months of receiving your home phone service from Bright House Networks, please call us at 1-888-275-5887 and we will replace your battery at no charge.

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  4. How often should I check my phone modem battery?

    We recommend that you check your phone modem battery at least twice a year.

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