- How do I contact Home Phone Customer Care?
Dial 611 from your Home Phone or 1-888-275-5887 from any phone.
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- Does Bright House Networks Home Phone support 911 emergency services?
Yes, we support 911, but take it one step further and offer Enhanced 911. E911 enables the operator or dispatcher to automatically identify the phone number and address of the person who is calling from using Home Phone. The Enhanced 911 service provides you with the security of delivering your location information automatically.
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- What is Enhanced 911? How is it different from basic 911?
911 is the official national emergency number in the United States and Canada. Dialing 911 quickly connects you to a Public Safety Answering Point (PSAP) emergency dispatcher trained to route your call to local emergency medical, fire, and law enforcement agencies.
Enhanced 911 (or E911) takes this one step further. E911 like that supported by Bright House Networks enables the dispatcher to automatically identify the phone number and address of the person who is calling.
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- Is that different from the 911 my old phone company supports?
No. Dialing 911 with Home Phone gets you the same emergency dispatcher as other traditional phone services.
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- How is that different from some VoIP competitors?
Bright House Networks works with the traditional telephone networks and local officials to support Enhanced 911, which provides the caller's phone number and address to public safety dispatchers. Because Bright House Networks Home Phone accesses the official 911 network, emergency calls are routed to the proper local Public Safety Answering Point (PSAP).
VoIP providers targeted by the FCC's recent order do not have direct access to 911, so 911 calls may be routed to non-emergency numbers instead of the correct public safety dispatcher.
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- Why do some competitors require that I register with 911 myself?
VOIP providers targeted by the FCC order do not have access to the official 911 database, and cannot register your telephone number with 911. With Bright House Networks, your address is automatically entered into, and validated with, the local 911 database during the ordering process.
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- Will my Home Phone work during an electrical power outage?
If there is a local home electrical power outage and your Bright House Networks home phone modem has a backup battery installed, your home phone service will be available as long as 1) the battery-powered backup in the phone modem stays charged, and 2) your cable connection is not affected. If you have a cordless phone that requires electricity, then your home phone service will not be available. We recommend that you have access to a corded phone that does not require electricity for emergencies.
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Will my monitored security system work with Home Phone?
Bright House Networks Home Phone has been designed to work with 
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monitored home security system and has been tested and is compatible
with Home Security Systems, such as Brinks! We also strongly
recommend that both you and your alarm company test the alarm system
after installation.
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- But my alarm company told me that Home Phone is not compatible with their security service.
We have successful installations with ADT, Brink's Home Security, Safe Touch and Guardian, as well as many other local alarm companies. Our technicians are trained to properly install your Home Phone. To ensure your satisfaction, we strongly recommend that you test, and have your alarm company test, your system after installation.
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- Will my monitored medical alert system work with Home Phone?
Home Phone is compatible with most monitored medical alert systems. Home Phone is compatible with most monitored medical alert systems. We strongly recommend that you test, and that your monitoring company test, the alert system after your Home Phone installation.
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- Who maintains the Home Phone modem?
Bright House Networks maintains the Home Phone modem.
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- Will the 30-day, money back guarantee apply to Home Phone?
Yes. We are confident that you'll like the simplicity of Home Phone.
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- How do I get technical support for Home Phone?
Bright House Networks Customer Care is available 24/7/365 days a year. Call 1-888-275-5887 or email cfl.digitalphone@mybrighthouse.com
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- Whom can I call if there is an unresolved issue about Home Phone?
If you have a question about your monthly statement or service, contact Bright House Networks Customer Care at 1-888-275-5887.
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- What if the equipment is damaged?
Depending on the type of damage sustained, Bright House Networks will follow its standard policy on replacing the equipment.
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- How much is the Home Phone calling plan?
The Home Phone calling plan has unlimited calling for as low as $39.95 per month, plus taxes and fees. Compare plans now!
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- Is there a charge to switch to Home Phone?
There is no charge for switching to Home Phone. In addition, Bright House Networks gives you a 30-day money back guarantee with all services.
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- How are customers charged for service?
Your Home Phone will be charged at one rate. Additional charges for calls made to international locations, or for Directory Assistance, or Operator Services appear as line items on the same statement.
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- Can I see my recent call activitiy online?
Yes. Click here to see your call activity online.
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- Will I receive a separate statement for Home Phone?
Home Phone will appear as a line item on your Bright House Networks monthly statement.
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- Will I get a detailed breakdown of call activity with Home Phone?
See the call detail on the Home Phone statement.
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- Is there a seasonal plan with Home Phone?
Yes, both the Vacation/Seasonal Plan and Vacation/Seasonal Plan Plus are available. For only $9.95 per month, you can have your phone number waiting for you when you return.
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- Do I have to pay for the entire month if I signed up for the Home Phone in the middle of the month?
No. Your monthly fee for the first month will be prorated, based on the number of days we provided you service.
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- Are there extra charges for Home Phone?
Calls made to international locations, Directory Assistance or Operator Services will be billed per use.
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- What kind of fees or taxes will I be charged?
Just like traditional phone service, there are taxes and fees associated with telephone service. But unlike traditional phone services, Bright House Networks will not charge a line usage fee (up to $6.50 per month), and we include other federal taxes normally applied to telephone rates in our low monthly rate. There is also a Home Phone Federal Excise Tax.
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- Why am I still receiving bills from my former phone company?
You may have switched service during the middle of your former phone company's billing cycle. Based on this, the carrier will send you a bill for the last days that you had service to close your account.
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- Will I receive a confirmation when I change information on my Home Phone account?
Yes. You will receive a customer notification letter which will state that there was a change made to your Home Phone account. This may include changes to your address, username and password in the Home Phone Call Detail Statement website or your Voice Mail PIN.
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Is my roommate responsible for paying the phone bill?
The account holder assumes all responsibility for the bills. Unless the account holder identifies the roommate as an authorized user, no information about the account can be given to the roommate by a Bright House Networks representative.
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Can a roommate assume responsibility for an account?
If the name and ID on the account needs to be changed, both parties will need to go to a Customer Care Center and change the ID on the account.
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- Can a roommate port a telephone number on or off an account?
Only the account holder can port a number on or off an account.
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