Home Phone Online Tools FAQs
Have questions about your PIN or language preferences? Click here to get your answers!
To hear your voice messages online you need a media playback tool configured to play .WAV files, such as Media Player, RealPlayer, WinAmp, QuickTime, Ultra Player, or Sonique. Many of these tools are free downloads. We are always testing new media playback tools, so we encourage you to contact us if one you are using is not compatible with Home Phone Online Tools. Back to Top - Does the Media Player launch immediately for me to listen to my messages?
The Media Player may take several seconds to launch.
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Please check your computer audio in the task bar and make sure that the mute option is not checked. Next verify that the sound is turned up enough to hear the messages.
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- How long will messages stay on the Home Phone Online Tools?
Voice mails will be saved for 30 days from receipt.
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- Will I receive email notification of new Voice Mail messages?
Not at this time. We anticipate this feature to be a part of future voice Home Phone Online Tools enhancements. Back to Top
- How do I know if I have new Voice Mail messages while logged on the Home Phone Online Tools site?
Click the Refresh button and all new messages will be displayed.
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- How long are my Voice Mail messages kept before being deleted?
Messages are not automatically purged, they can be saved indefinitely.
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- How many Voice Mail messages can I have?
Your Voice Mail box is limited to about 40 minutes of messages, but there is no limit to the number of messages.
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- What will happen when my Voice Mail box is full?
Callers will be notified if the mailbox is full and not accepting new messages.
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- Can callers mark Voice Mail messages they leave as urgent?
Yes, callers will be prompted, while leaving a message, to mark the message with a priority level.
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- How can I listen to my Voice Mail messages?
There are currently three ways to listen to your messages:
1. While at home – Pick up your home line and call your home phone number. Follow the voice prompts that tell you how to listen to your messages.
2. While away from home – Call your home phone number from another phone by calling the Voice Mail remote access number (must not be answered by someone at home).
3. Anywhere – From a computer with online access by logging on to the Home Phone Online Tools site.
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- Can I hear my messages online if I have a MAC?
Yes. The Home Phone Online Tools site is available on PC and MAC browsers.
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Can I change the order in which my Voice Mail messages are displayed?
Yes. Voice Mail messages are displayed in the order they are received, newest to oldest. However you can click on a column header to resort your messages.
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What is the 5 letter security code?
The 5 letter security code cannot be read by a computer and must be entered manually. This helps to prevent automated processes, or scripts, from compromising accounts. Automated scripts are typically used to gain unauthorized access to accounts. Thank you for helping us to make our products and services more secure.
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