Home Phone Online Tools Voice Mail PIN Questions 

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Have more general questions about our Home Phone Online Tools? Click here for answers!

1. How do I obtain a username and password to hear my Voice Mail messages online?

   If you have never accessed Home Phone Call Details, you must call the Bright House Networks Login Creation Hotline at (866) 809-8247 from your home phone, to obtain a temporary username and password.
   
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2. Why do I need to wait for Bright House Networks to call me back to obtain my temporary username and password to access Home Phone Online Tools?

   Calling you on your Home Phone ensures that we are protecting your privacy and validates your authority to set up a temporary username and password.
   
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3. I am a new customer. Why does the system tell me it can’t find my account when I call the Login Creation Hotline?
   
   If you are a new customer it may take up to 48 hours for your account to be processed in our system. Please wait to call the Bright House Networks Login Creation Hotline until 48 hours after your account has been set up.
   
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4. What if I already have a username and password to access Home Phone Call Details, can I still access Home Phone Online Tools?

   Yes. Your current username and password will still be valid.
   
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5. If I have never logged into Home Phone Call Details, can I still use my existing Home Phone Online Tools username and password?
   
   No. You will have to contact the Bright House Networks Login Creation Hotline at (866) 809-8247 to obtain a new username and password.
   
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6. Can I call from anywhere to obtain a username and password to access Home Phone Online Tools?
   
   

   No. You must call the Bright House Networks Login Creation Hotline from your home phone.

   
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7. Can I select my own username and password to access Home Phone Online Tools?
   

   
   Once you have obtained a temporary username and password, you will be prompted to change them when you log into the Home Phone Call Details Website.

   
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8. I forgot my Login Password, what do I do?
   
   

   You will have to contact the Bright House Networks Login Creation Hotline at (866) 809-8247 to obtain a new username and password.

   
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9. Why are we making changes to the Home Phone Online Tools login process?
   

   
   This new process will improve the security of your private customer information.
   
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1. How do I change my Voice Mail prompts from English to Spanish?

   Navigate to the voicemail settings page. Under the Voice Mail Language prompt section, click "Configure". Select the language of your choice and click save.
   
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2. Will I have to change my Voice Mail prompts to Spanish each time I check my messages?
   
   Once you change the prompts to the selected language, all future prompts are set to the language selected and will be permanent until you decide to change the selected language. This change only impacts the language prompts when dialing in to retrieve your messages. It does not change the language of the Home Phone Online Tools site.
   
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