- How many phone lines can I have with my Bright House Networks Home Phone?
You can have a total of two lines for one low monthly price.
Back to Top
- Can I have a second line for my business?
No. Home Phone is a residential service offered for your personal, non-commercial use. You cannot resell or distribute (whether for a fee or otherwise) Home Phone, or any portion of the Service. You cannot otherwise charge others to use Home Phone, or any portion of the Service. You cannot use Home Phone for any enterprise whether or not it is a for-profit enterprise.
Back to Top
- Will I receive a second bill or statement for my additional phone line?
Billing for the additional phone line will be included with your regular monthly bill statement.
Back to Top
- Will there be a separate telephone number for the additional phone line?
Yes, Second Line will allow you to have two separate, unique telephone numbers.
Back to Top
- What Home Phone plans can I purchase with my additional phone line?
You can subscribe to the Unlimited Nationwide plan or the Unlimited Florida plan.
Back to Top
- Does the additional phone line offer the same features as my primary line?
Yes, Second Line offers you all the same features of your primary line.
Back to Top
- Can I have a separate Voice Mail box on each of the two phone lines?
Yes. Voice Mail is available when you subscribe to the Unlimited Nationwide plan or Unlimited Florida plan. If a line has Unlimited Nationwide, the Voice Mail box on that line will be $1.95 per month. If a line has Unlimited Florida, a Voice Mail box on that line is available for $3.95 per month.
Back to Top
- As a new customer, can I keep my existing telephone number?
In most cases, you can transfer your existing telephone number from another service partner if that provider does not impose restrictions on porting.
Back to Top
- How will my additional phone line be listed in the telephone directory?
You may choose how your additional phone line is listed in the telephone directory. The name must be a proper name and cannot be a business name.
Back to Top
- Will I have to purchase any equipment to have an additional phone line?
No, the purchase of additional equipment from Bright House Networks is not necessary.
Back to Top
- Is there a charge for installation on my additional phone line?
Installation is free for Unlimited Nationwide phone lines and almost all Unlimited Florida phone lines, depending on what other Bright House Networks services are on your account.
Back to Top
- How will I be able to identify the charges for my additional line on my monthly statement?
The additional line will be included as a separate line item on your monthly statement. Charges such as Directory Assistance and International Long Distance associated with your Second Line will be shown on the bill together with charges from the primary line.
Back to Top
- How will I be able to distinguish the long distance calls made on my additional phone line?
You can find additional call detail for outbound domestic and International Long Distance calls through your Online Account Manager, on the Bright House Networks website.
Back to Top
- When I place a phone call from my additional phone line, what name will appear on the Caller ID box?
You may choose how your additional phone line appears on the Caller ID box. The name must be a proper name and cannot be a business name.
Back to Top
