- Is directory assistance available?
Dial 411 for Directory Assistance, and 0 for Operator Assistance.
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What is Private Number?
Private Number allows customers to exclude their phone numbers from area phone books and will prevent 4-1-1 operators (directory assistance) from giving their phone numbers to would-be requestors. Private Number is offered at no charge to all Home Phone customers and is available only through Bright House Networks.
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- Can I use Home Phone for my business?
Home Phone is a residential phone service, for Business Phone services, please contact Bright House Networks Business Solutions.
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- Can I choose my own long distance carrier?
By subscribing to Home Phone, you are choosing Bright House Networks as your long distance carrier.
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- Will my fax machine work with Home Phone?
Yes. Almost all standard fax machines will work with Home Phone as long as they are set for tone dialing.
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- Can I use an answering machine?
Yes, almost all standard answering machines will work with Home Phone. However, Voice Mail is also available with Home Phone for an additional monthly charge. Click here to learn more about Voice Mail.
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- Can I use a dial-up Internet Service Provider with Home Phone?
Home Phone works with most dial-up Internet Service Providers (ISP). However, Bright House Networks does not install, support, or service dial-up Internet Service Providers.
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- Can I take my phone number with me if I move?
Each case varies depending on where the resident is moving geographically and if it is within our service area. Each situation will be reviewed at the time of request.
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- If I move from a Bright House Networks serviceable address to another Bright House Networks serviceable address and my phone number changes, will there be a recorded message set up to inform callers of my new phone number?
Bright House Networks does not currently offer this service.
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- If I move, can I take the Home Phone modem with me?
The Home Phone modem is property of Bright House Networks. If you remain a Home Phone customer in our service area, take the equipment with you. However, a Bright House Networks technician must reinstall it in your new home. We will need to update our records of your new address for billing and Enhanced 911 purposes.
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- Can I use my computer and High Speed Internet connection while I talk on the phone?
Yes. Home Phone uses a separate connection to the modem for phone and high speed data, enabling customers with both Home Phone and high speed data to make calls and download data from the Internet at the same time.
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- Can I make long distance calls with Home Phone?
Yes. Dial the number as you normally would. With unlimited local and long distance, you can call anytime day or night with unlimited local and long distance.
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- Can I use a 10-10 number for my International Long Distance calling?
10-10 calling is not currently available, but you can choose from many alternative international phone calling services, including separately purchased calling cards that are available from a variety of sources. Also, Bright House Networks calling plans do provide for international calling at competitive rates. To see international rates for the country you wish to call, click here .
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- Can I dial international calls with Home Phone?
Yes, you can make international calls with Home Phone. Dial as you normally would.
Example: 011 + country code + city code + plus the number of the person or company you are trying to call. Calls to international locations are not included in your monthly plan, but rates are competitive with other major providers.
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