- How many rings before my calls go to Voice Mail?
Calls will go to Voice Mail after 25 seconds, which is 4 or 5 rings.
Back to Top
- How many call-waiting "beeps" will I hear before the call will go to Voice Mail?
Calls will go to Voice Mail after 25 seconds, which is 2 or 3 beeps.
Back to Top
- How do I know if I have new Voice Mail messages?
If you have a new message you will hear a stutter dial-tone (several quick "beeps" before the dial-tone) when you lift your receiver.
Back to Top
- What Voice Mail greetings can I customize?
You can record a custom greeting for All Calls, Unanswered Calls and Busy Calls.
Back to Top
- How long can a Voice Mail message be?
Each message can be up to 180 seconds (3 minutes) in length.
Back to Top
- How long can a Voice Mail greeting be?
Your Voice Mail greeting can be up to 180 seconds (3 minutes) long.
Back to Top
- What do I need to do to set up my Voice Mail?
You need to log in to Voice Mail, select a message, record a greeting and select a PIN.
Back to Top
- What is the default PIN for logging into Voice Mail?
The last four digits of your telephone number.
Back to Top
- If I use Pin Skip, will my Voice Mail still be secure?
With PIN Skip, you will no longer need to enter your Voice Mail PIN when you retrieve your Voice Mail from your home phone. This is a great time saving feature, but it does lessen the privacy and security of your Voice Mail. You can enable or disable the PIN Skip feature from the main Voice Mail menu.
Back to Top
- What should I select as my Voice Mail PIN?
Any 4 numeric digits may be selected. The symbols (#) and (*) are not allowed.
Back to Top
- How many Voice Mail messages can I have?
There is no limit to the number of messages, but your Voice Mail box is limited to a total 40 minutes of messages.
Back to Top
- What will happen when my Voice Mailbox is full?
If the mailbox is full and not accepting new messages, callers will hear, "Sorry (pause), cannot receive a message. This mailbox is full. To leave a message for someone else press 2."
Back to Top
- Can callers mark Voice Mail messages as urgent?
Yes.
Back to Top
- How can I listen to my Voice Mail messages?
There are currently three ways to listen to your messages.
While at home - Pick up your home line and press *98. Follow the voice prompts that tell you how to listen to new messages.
While away from home - Call your home phone number from another phone (it must not be answered by someone at home). Press *5 when you hear the Voice Mail greeting. You will then be prompted to enter your 10-digit home phone number and 4-digit PIN.
Anywhere - Call the Voice Mail remote access number at (407) 702-1500. Follow the voice prompts that tell you how to access your Voice Mail box and listen to new messages.
Back to Top
- What is *98?
*98 allows you to quickly access your Voice Mail by pressing just three buttons on your home phone, saving you time from dialing lengthy access numbers.
Back to Top
- How do I access my Voice Mail messages using *98?
If you pick up your receiver and hear a stutter dial tone, this means you have Voice Mail. Simply press *98 and you will be connected to your Voice Mail.
Back to Top
- Will I be able to save my messages if I use *98?
Yes, *98 automatically connects you to your Voice Mail, which allows you to listen to, repeat, forward and save messages for 30 days. If you would like to save your Voice Mail messages for longer than 30 days, it is recommended you access the Home Phone Online Tools to save your Voice Mail messages to your computer.
Back to Top
- Will *98 work if I have my language prompts set to Spanish?
Yes, *98 works with both the English and Spanish language Voice Mail.
Back to Top
- Why am I getting a busy signal when I press *98?
If you get a busy signal when accessing *98, this means you haven't set up your Voice Mail.
Back to Top
- I access Voice Mail via the Speed Dial feature, can I continue to do this or must I use *98?
Yes, you can continue to use Speed Dial to access Voice Mail or you can just press *98.
Back to Top
- Can I use *98 to access my Voice Mail if I'm away from home?
No. *98 will only work when checking Voice Mail from your home phone.
Back to Top
- How long are Voice Mails kept in my mailbox?
Voice Mails will be saved for 30 days from receipt.
Back to Top
- What if I want to keep a Voice Mail longer than 30 days?
You will need to save the Voice Mail to a permanent location, such as your PC. The easiest way to do this is through Home Phone Online Tools.
Back to Top
