PowerBoost FAQs
- What is PowerBoost?
- How much does PowerBoost cost?
- Will PowerBoost make every large download twice as fast?
- Will PowerBoost be available to non-Turbo customers?
- How many PowerBoosts can a customer get in a day, week or month?
- How long does each PowerBoost last?
- How will customers know that they have experienced a PowerBoost?
- Is PowerBoost available to multiple computers within the house (via home networking)?
- Are all cable modems capable of receiving PowerBoosts?
- What if I am not sure if I’m getting PowerBoost?
1. What is PowerBoost?
PowerBoost is a new technology that allows Road Runner Turbo customers to temporarily experience download speeds that are significantly faster than our already fast High Speed Internet speeds - up to 22 Mbps.
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2. How much does PowerBoost cost?
PowerBoost is free! When PowerBoost is available, it is automatically activated at no additional charge for all Road Runner Turbo customers.
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3. Will PowerBoost make every large download twice as fast?
When extra bandwidth is available on Bright House Networks local fiber-hybrid network, a customer will experience faster speeds for downloads. Speeds will be boosted up to 50% faster for Road Runner Turbo customers.
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4. Will PowerBoost be available to non-Turbo customers?
No, but when a Lite or Standard customer upgrades to Road Runner Turbo service, he or she will automatically receive PowerBoosts at no additional charge. .
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5. How many PowerBoosts can a customer get in a day, week or month?
Customers are not limited to a certain number of PowerBoosts. PowerBoosts will be granted as often as the network bandwidth allows.
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6. How long does each PowerBoost last?
Each PowerBoost lasts up to several seconds. Basically, a PowerBoost will jumpstart a large file download and automatically reduce the overall download time.
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7. How will customers know that they have experienced a PowerBoost?
There are no on-screen indicators when a PowerBoost is taking place. But customers should notice a shorter download time when downloading a large file, such as software, games, music, and photos.
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8. Is PowerBoost available to multiple computers within the house (via home networking)?
Yes, PowerBoost is available to multiple computers networked in the home.
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9. Are all cable modems capable of receiving PowerBoosts?
The PowerBoost technology works with any Cable Modem, MTA, and/or Home Networking Gateway with customers that subscribe to the Road Runner Turbo level of service.
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10. What if I am not sure if I’m getting PowerBoost?
If you're a Road Runner Turbo customer – Simply reset your modem by unplugging it for 60 seconds, then plug it back in. If you are also a Bright House Networks Digital Phone customer, press the pin-reset button on the back of your modem and give the modem a few minutes to reboot.
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