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To hear your voice messages online you need a media playback tool configured to play .WAV files, such as Media Player, RealPlayer, WinAmp, QuickTime, Ultra Player, or Sonique. Many of these tools are free downloads. We are always testing new media playback tools, so we encourage you to contact us if one you are using is not compatible with Digital Phone Online Tools. |
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The Media Player may take several seconds to launch. |
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Please check your computer audio in the task bar and make sure that the mute option is not checked. Next verify that the sound is turned up enough to hear the messages. |
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Voice mails will be saved for 30 days from receipt. |
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Not at this time. We anticipate this feature to be a part of future voice Home Phone Online Tools enhancements. |
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Click the Refresh button and all new messages will be displayed. |
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Messages are not automatically purged, they can be saved indefinitely. |
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Your Voice Mail box is limited to about 40 minutes of messages, but there is no limit to the number of messages. |
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Callers will be notified if the mailbox is full and not accepting new messages. |
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Yes, callers will be prompted, while leaving a message, to mark the message with a priority level. |
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There are currently three ways to listen to your messages:
While at home – Pick up your home line and call your home phone number. Follow the voice prompts that tell you how to listen to your messages.
While away from home – Call your home phone number from another
phone by calling the Voice Mail remote access number (must not be answered by someone at home).
Anywhere – From a computer with online access by logging on to the Home Phone Online Tools site. |
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Yes. The Home Phone Online Tools site is available on PC and MAC browsers. |
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Yes. Voice Mail messages are displayed in the order they are received, newest to oldest. However you can click on a column header to resort your messages. |
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The 5 letter security code cannot be read by a computer and must be entered manually. This helps to prevent automated processes, or scripts, from compromising accounts. Automated scripts are typically used to gain unauthorized access to accounts. Thank you for helping us to make our products and services more secure. |
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Yes. To change your default player from iTunes, go into the QuickTime control panel, click on the File Types tab and then check .WAV files. Once this is complete, ignore the iTunes request to make it the default player for audio files. .WAV files will now play in QuickTime. |
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