Maitland, FL--Bright House Networks continues to receive recognition for customer service for their products and services. The company has again earned national attention by the highly respected J.D. Power and Associates for Digital Phone, for the fourth year in a row. In September, Bright House Networks was notified that it is being named, for the fourth time in a row, the highest ranking U.S. telephone service provider in the South for Digital Phone.
According to the J.D. Power and Associates 2009 Residential Telephone Customer Satisfaction Study released Sept. 16, 2009, Bright House Networks customer satisfaction scores in the South Region were highest for all five factors that comprise Customer Satisfaction: Customer Service; Performance and Reliability; Cost of Service; Billing, and Offerings and Promotions.
In 2006, 2007 and 2008, Bright House Networks also ranked highest in the South region among customers surveyed for Digital Phone.
The Bright House Networks brand was first introduced in April 2003 with the promise to put customers in control and to help make their lives easier. Since then, Bright House Networks has continued to live up to that promise by introducing innovative customer care initiatives, easier to understand billing practices and simple to use products that are available when customers want them, like On Demand programming. “We believe our continued recognition by J.D. Power and Associates can be attributed to our long-standing commitment to customer service,” said J. Christian Fenger, President of Bright House Networks Central Florida Division. “Our customer service centers are local and our operators are available 24 hours per day, seven days per week, including holidays.”
J.D. Power and Associates, a global marketing firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior, is world renowned for highlighting quality in product and services. Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm’s services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
About Bright House Networks
Bright House Networks is the 7th largest multiple cable system operator (MSO) in the US with 2.4 million customers in several large cities including Tampa Bay and Orlando, Florida; Bakersfield, California; Indianapolis, Indiana; Detroit, Michigan; and Birmingham, Alabama; along with several other smaller regions in Alabama and the Florida Panhandle. The high-growth Florida markets are adjacent and form one of the country’s largest cable clusters. Bright House Networks’ corporate offices are located in Syracuse, New York and Orlando, Florida.
Bright House Networks is committed to putting customers in control and making their lives easier with products including Digital Cable, High Speed Internet, and Home Phone. The company also provides an ever-expanding catalog of Video-on-Demand (VOD) programming, the immensely popular Digital Video Recorders (DVR), and high-definition (HD) programming.
Exceptional customer care is the cornerstone of Bright House Networks’ business, and a top priority across all operating units. Bright House Networks was ranked the “Highest in Residential Telephone Customer Satisfaction in the South Region” by J.D. Power and Associates in 2006, 2007, 2008 and 2009. J.D. Power and Associates also ranked Bright House Networks the “Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region” in 2008 and 2009.
In addition to their residential services, Bright House Networks Business Solutions (
www.brighthouse.com) provides products and services for small, medium, and enterprise businesses including Business Phone, Internet, Managed Security Services, Web Services, and Wireless Solutions.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13 (
www.cfnews13.com) serving the Orlando area, and Bay News 9 (
www.baynews9.com) serving the Tampa Bay area. Recently, Bright House Sports Network (
www.bhsn.com) launched in Florida, providing local sports coverage across Tampa Bay and Orlando. Bright House Networks provides in-depth coverage of local sports including high school, college, and professional teams.
Public affairs, social responsibility, and community involvement continue to be major initiatives for Bright House Networks as an ongoing commitment to the families and communities Bright House Networks serves. This includes the
Star Teachers Award program, the
Bright Kids Network,
Operation Bright Eyes, and many more long-term commitments to education and other important issues in Bright House Networks communities.
For more information about Bright House Networks or our products and services, please visit (
www.brighthouse.com/business).
