Press Release - Bright House Networks Central Florida

You are here: Home | Newsroom | Press Release

Back to: Archived \| Current
For Immediate Release 10/31/2008 12:00:00 AM			For further information contact: Brian Craven Director-Public Affairs & Communications brian.craven@mybrighthouse.com (407)215-5597
J.D. Power and Associates Reports: Bright House Networks for Delivery of Road Runner named the Highest Ranking ISP in Customer Satisfaction in the South Region
Maitland, FL--J.D. Power and Associates announced Bright House Networks for delivery of Road Runner as the highest ranking Internet Service Provider (ISP) in the South Region as a result of the 2008 ISP Residential Customer Satisfaction Study. J.D. Power and Associates measured customer satisfaction with high-speed and dial-up Internet service providers based on five factors: performance and reliability, cost of service, offerings and promotions, billing and customer service. Bright House Networks for the delivery of Road Runner ranked highest in overall performance in cost of service, customer service and billing. "The news from J.D. Power and Associates adds great value to the high level of service Bright House Networks provides every day to customers,” said J. Christian Fenger, President of Bright House Networks Central Florida Division. “We are incredibly proud of our employees. We thank our customers for acknowledging our commitment to them as we bring High Speed Internet to homes in Central Florida.” Bright House Networks delivers Road Runner throughout the areas surveyed in the South Region consisting of Orlando and Tampa Bay in Florida, as well as Birmingham, AL. “In our service areas, we are the exclusive provider of Road Runner as it is only available on Bright House Networks,” Fenger said. According to J.D. Power and Associates, among Internet customers, 65 percent report bundling their Internet service with one or more telecommunications services, compared with 52 percent in 2007. The 2008 Internet Service Provider (ISP) Residential Customer Satisfaction Study is based on responses from more than 16,933 residential customers of Internet service providers nationwide. The study was fielded in July 2008. About Bright House Networks Bright House Networks is the 7th largest multiple cable system operator (MSO) in the US with 2.4 million customers in several large cities including Tampa Bay and Orlando, Florida; Bakersfield, California; Indianapolis, Indiana; Detroit, Michigan; and Birmingham, Alabama; along with several other smaller regions in Alabama and the Florida Panhandle. The high-growth Florida markets are adjacent and form one of the country’s largest cable clusters. Bright House Networks’ corporate offices are located in Syracuse, New York and Orlando, Florida. Bright House Networks is committed to putting customers in control and making their lives easier with products including Digital Cable, High Speed Internet, and Home Phone. The company also provides an ever-expanding catalog of Video-on-Demand (VOD) programming, the immensely popular Digital Video Recorders (DVR), and high-definition (HD) programming. Exceptional customer care is the cornerstone of Bright House Networks’ business, and a top priority across all operating units. Bright House Networks was ranked the “Highest in Residential Telephone Customer Satisfaction in the South Region” by J.D. Power and Associates in 2006, 2007, 2008 and 2009. J.D. Power and Associates also ranked Bright House Networks the “Highest in Customer Satisfaction Among High-Speed Internet Service Providers in the South Region” in 2008 and 2009. In addition to their residential services, Bright House Networks Business Solutions (www.brighthouse.com) provides products and services for small, medium, and enterprise businesses including Business Phone, Internet, Managed Security Services, Web Services, and Wireless Solutions. Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13 (www.cfnews13.com) serving the Orlando area, and Bay News 9 (www.baynews9.com) serving the Tampa Bay area. Recently, Bright House Sports Network (www.bhsn.com) launched in Florida, providing local sports coverage across Tampa Bay and Orlando. Bright House Networks provides in-depth coverage of local sports including high school, college, and professional teams. Public affairs, social responsibility, and community involvement continue to be major initiatives for Bright House Networks as an ongoing commitment to the families and communities Bright House Networks serves. This includes the Star Teachers Award program, the Bright Kids Network, Operation Bright Eyes, and many more long-term commitments to education and other important issues in Bright House Networks communities. For more information about Bright House Networks or our products and services, please visit (www.brighthouse.com/business).

Print Page |

Font Size