Home Phone Calling Features
Home Phone from Bright House Networks offers you the plan you need to stay in touch with your friends and family. Plus, the most popular calling features are available at no extra charge!
Use the quick links below to learn more about our Home Phone service features, including explanation, instructions on how to use and links to frequently asked questions. You can also download or print our Home Phone Welcome Guide which includes descriptions and instructions for the Home Phone features listed here.
Enhanced 911 (E911)
E911 service is active for all customers when Home Phone is installed. It enables an emergency dispatcher to automatically identify your name, phone number and address when you dial 911. Find more answers to your E911 questions in the Customer Care & Safety FAQ section.
Three-Way Calling
Three-Way Calling allows you to add a third party to an existing conversation without operator assistance. This feature is available to Home Phone customers at no extra cost!
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To initiate a three-way call:
1. On an existing call, briefly press the Flash button or switch hook. This places the first party on hold.
2. When you hear the recall dial tone (three tones and then a dial tone), dial the telephone number of the third party (the person you want to add to the call).
3. Press the Flash button or switch hook again, and then all three parties will be joined on the call.
You can also view the Three-Way Calling FAQs.
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Second Line
For an additional charge, Second Line allows Home Phone customers to have two phone lines and separate Voice Mail boxes. Perfect for roommates and families with teenagers! View our Second Line FAQs.
Voice Mail
Never miss a call again. Voice Mail records messages from people who call when you are not available. You can access Voice Mail by calling from any phone in your home and away from home by calling your Home Phone number, plus online with visual Voice Mail in Home Phone Online Tools and with easy gadget. Voice Mail is available at an additional rate of only $1.95 per month with the Unlimited Nationwide plan and $3.95 per month with the Unlimited Florida plan. Call (866) 309-3279 to order now!
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To set up your Voice Mail:
1. From your home phone, dial *98.
2. At the prompt, enter you temporary Personal Identification Number (PIN - the last 4 digits of your phone number) then press the # key.
3. Select a new 4-digit PIN number and press the # key. To verify your PIN, enter it again and press #.
4. Create a recording of your name, which will be heard when retrieving and forwarding messages. At the prompt, say your name and press #. Press 1 to save and use the recording, press 2 to listen to the recording or press 3 to re-record your name.
5. To create a Voice Mail greeting, say your greeting at the prompt and press #. Press 1 to save and use the recording, press 2 to listen to the recording or press 3 to re-record your greeting.
6. Hang up or press # to exit Voice Mail.
To access your Voice Mail from home:
1. Dial *98.
2. At the prompt, enter you PIN followed by the # key. (Note: if PIN Skip has been enabled, you will not be required to enter a PIN.)
3. Press 1 to listen to your Voice Mail messages.
To access your Voice Mail away from home:
1. Dial your 10 digit home phone number.
2. When you hear your Voice Mail greeting, press *5.
3. Enter your PIN followed by the # key.
4. Press 1 to listen to your Voice Mail messages.
To access your Voice Mail using the Voice Mail access number:
1. Dial the Voice Mail access number: (407) 702-1500.
2. At the prompt, enter your 10 digit home phone number, followed by the # key. Enter your PIN followed by the # key.
3. Press 1 to listen to your Voice Mail messages.
You can also view our Voice Mail FAQ section for more answers to your Voice Mail questions. For complete instructions on replaying, replying to, saving, erasing, forwarding, rewinding or even retrieving accidentally erased Voice Mail messages, please review our Home Phone Welcome Guide.
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Voice Mail prompts now available in Spanish
Prefer to hear your Voice Mail prompts in Spanish? Now you can with a few quick steps. If you're new to Home Phone, you'll be prompted for a language selection when you set up your Voice Mail (see the Voice Mail section above for instructions on how to set up your Voice Mail).
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To activate Spanish Voice Mail prompts:
1. Log into your Voice Mail account.
2. Press 0 (for additional options).
3. Press *4 for Mailbox Settings.
4. Press 0 (for additional options).
5. Press *4 to change the language.
6. Press 2 for Spanish
To change back to English Voice Mail prompts, follow steps 1-5, then press 1 for English.
See our Voice Mail FAQ section for additional questions and answers about Voice Mail prompts in Spanish.
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Enhanced Directory Assistance
With Enhanced Directory Assistance you can get movie listings, reverse number lookup, category (Yellow Page) search, horoscopes, lottery results, time, weather, sports scores, driving directions and more. Simply dial 411. Enhanced Directory Assistance is only $1.20 per call. Still have questions? View our Enhanced Directory Assistance FAQs.
Unlimited Directory Assistance
Don't worry about how much you and your family call 411. For one low monthly rate of $4.95, you can dial 411 as much as you like. There will be no per-use charge for both Enhanced Directory Assistance and Standard Local and National Directory listings. Unlimited Directory Assistance is available to Unlimited Nationwide calling plan customers only. Learn more about our new Enhanced Directory Assistance service.
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Caller ID
See who's calling before you answer the phone. When you receive a call, the name and telephone number of the person calling is shown on your phone's Caller ID display screen. View our Features FAQ section for more information about our caller ID features.
Call Waiting
If you are on the phone when another caller is trying to reach you, you'll hear a beep or special tone to notify you that you are receiving another call.
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- To answer a waiting call or alternate between callers:
1. Press and release the RECIEVER or FLASH button on your phone. While you talk with one caller, the other will be automatically placed on hold. Each conversation will remain private.
- To block Call Waiting for the duration of a call:
1. Press *70 before placing the call.
View our Features FAQ section for more information about our Home Phone features.
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Call Waiting ID
Combines Caller ID and Call Waiting features. A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling on your Caller ID display.View our Features FAQ section for more information about our caller ID features.
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Caller ID on TV
With Bright House Networks Home Phone and Interactive TV, you have the option to use your TV as a Caller ID display. The caller’s name and phone number will be displayed in the top left portion of your television screen. You can also use your remote to see the last 10 callers! You must also subscribe to Interactive TV to use this feature. Learn more about Interactive TV now!
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To turn Caller ID on TV on/off:
1. Press SETTINGS on your remote.
2. Select “CALLER ID.” The display will read “Status: On.”
3. Highlight “CALLER ID” and press SELECT to turn Caller ID on/off.
To view the last 10 calls you’ve received:
1. Press SETTINGS on your remote.
2. Scroll down to highlight “RECEIVED CALLS” and press SELECT.
3. Use the UP/DOWN arrow keys to review your last 10 calls received.
View our Features FAQ section for more information about our caller ID features.
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Call Forwarding
Forward or re-direct your phone calls to an alternate phone number and never miss a call. Please note: If calls are forwarded to International numbers, long distance charges will apply. If calls are forwarded to a cell phone, any minutes or charges will be applied against the cell phone's wireless plan.
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To set up Call Forwarding:
1. Press *72.
2. When you hear the dial tone again, dial the telephone number to which you would like your calls forwarded. When the call is answered, Call Forwarding is activated.
To forward calls to a destination that does not answer, repeat the Call Forwarding procedure within two minutes of the first attempt. A confirmation tone will indicate successful activation.
To cancel Call Forwarding:
1. Press *73.
While Call Forwarding is active, your phone will ring once as a reminder, but you cannot answer calls. However, you can make outgoing calls.
You can also view our Features FAQ section for more information about our Home Phone features.
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Additional Charges Blocking
Additional Charges Blocking (ACB) restricts outbound, fee-based calls, helping to control unwanted charges.This feature must be requested through a Customer Care professional who can be reached by calling 611 from your Bright House Networks Home Phone.
TIMEguard
Protects you from unexpected "oops" charges when there is accidental damage to Cable, High Speed Internet and Home Phone cables caused by you, the resident or homeowner, or your pets. Learn more about TIMEguard coverage plans.
Speed Dial
Allows you to program frequently dialed numbers so you can dial using just one digit.
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To program a number:
1. Press *74.
2. When you hear the stutter-tone, select and press a speed dial digit (2-9).
3. Enter the 10-digit number you want to save.
To Speed Dial a number:
1. Press the single digit (2-9) that you selected for that number, followed by the # key. That telephone number will automatically be dialed for you.
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Anonymous Call Rejection (ACR)
By activating this feature, you can block unidentified calls for as long as you choose. Incoming calls from unidentified callers, including those identified as Anonymous or Unavailable are automatically rejected. Unidentified callers will hear an announcement telling them to hang up, make their Caller ID information available and then redial the number.
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*66 Repeat Dialing: *66 Repeat Dialing is a feature that will allow you to automatically redial local calls when your first attempt reaches a busy number.
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To activate Repeat Dialing (*66):
1. Press *66 when your first attempt reaches a busy number.
2. The system will moniter that line for 30 minutes. Once that telephone line becomes available, you will be notifiied by a distinctive ring.
3. When you answer your phone, the other party's telephone will ring and the call will be connected.
For more *66 questions and answers, view the Repeat Dialing (*66) FAQ section.
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*69 Call Return: *69 Call Return is a feature that stores the number of the last person that called and will allow you to automatically dial the caller back.
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To use Call Return (*69):
1. Simply press *69 to hear the number of the last incoming call (must be a local, landline number).
2. The system also provides the opportunity to press 1 to automatically dial the last incoming number and connect you to that party's line.
For more *69 questions and answers, view the Call Return (*69) FAQ section.
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Complimentary Directory Assistance Service (CDAS) for the visually impaired: Provides up to 30 Directory Assistance calls within one billing cycle (CDAS Form and Physician's Letter is required).
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For more information on Home Phone, please visit our FAQ section.
